Conceptual Enterprise Models

Please click on the links below to see each data model diagram.

For greater details please see my PDF file here (Baseline Conceptual ERP Model - Scott Thornton.pdf)

General Models

• Calendar - A flexible model for defining standard, fiscal, or non-standard calendars.
• Scheduled Event - A model that defines modular schedules that can be applied to any calendar. 
• Party - A model representing organizations, internal structure, and people with contact points.
• Party & Account - A model representing the Party and Accounts with contact points. 
• Location - A model representing logical or physical locations.
• Contract Agreements - A model representing EULAs, Pricing Agreements, and SLAs.
• Account Member and Profile - A model for representing profiles.

Product Models

• Product Specification - A model representing goods and services.
• Product Offering & Pricing - A model representing product offerings and pricing.
• Product Registration - A model representing the registration of a product.
• Product Key Unlock & Activation - A model representing the unlocking and activating product key.
• Digital Good Download - A model representing the digital files someone can download.

Entitlement Models

• Customer Product Benefit Entitlement - A model representing the benefits a customer is entitled to.
• Entitlement Consumption Tracking - A model representing the benefits entitlements a customer has consumed.

Part Models

• Part Bill Of Material (BOM) - A model representing the part specification and part assembly. 
• Part Manufacturing - A model representing the manufacturing aspects of building parts. 
• Part Serialization - A model representing the serialization of parts. 
• Inventory Control - A model representing tracking the movement of inventory.

Order Models

• Sales Order - A model representing of a sales order.
• Production Order - A model representing of a production order.
• Purchase Order - A model representing of a purchase order.
• Delivery Order - A model representing of a delivery order.

Shipping Models

• Shipping and Receiving - A model representing the shipping and receiving of goods.

Invoice Models

• Sales Invoice - A model representing a sales invoice or bill.
• Subscription Invoice - A model representing a subscription invoice or bill.

Service and Repair Models

• Call Incident - A model representing the tier customer support.  
• Service Request - A model representing the service request for return, exchange, repair, or technical support.
• Technical Support Request - A model representing the technical support request.
• Repair Order - A model representing the customer service or internal repair order.
• Repair Assessment - A model representing what parts and labor are required for repairing a part.
• Repair Quote - A Model representing the estimate cost in parts and labor for a part.