Friday, January 03, 2014

Baseline Conceptual Models: Customer Product Benefit Entitlement Model

Customer Product Benefit Entitlement Model: Once a customer buys a product or signs up for a cloud service the customer is then entitled to certain benefits.  Some benefits is granted to the customer's account and any member in the account automatically inherits the entitlements and some entitlements are assignable and only can be used be a account member if the entitlement is assigned to that member.   Each entitlements behavior is dictated by the benefit type and quantity of benefits are managed accordingly.  This model is dependent on Product Specification Model and Product Offering and Pricing Model.

For example: 
  • Metered benefit entitlements start of with a specific quantity of time or space and based on usage logs associated with the customer's account the entitlement quantities are reduced accordingly.  
  • Client license benefit entitlements start off with a given number of client licenses in which are assignable to an account member.  The number of client license assignments are limited by the number granted to the customer's account.  
  • General benefit entitlements are features that are neither metered limited by seat.  These are features that are enabled for the overall customer account.
Please see (Baseline Conceptual Models Commentary) for further details on what conceptual models are to be used for.  

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