Wednesday, January 08, 2014

Baseline Conceptual Models: Technical Support Request Model

Technical Support Request Model:   Once it is determined that technical support is required a request is made and the customer is patched through or a technician may need to be dispatched.    There can be many Technical Support Requests relating to a Service Request.   This model is dependent on Service Request Model, Party and Account Model, and Location Model.

Please see (Baseline Conceptual Models Commentary) for further details on what conceptual models are to be used for.

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